1 reviews | Active since Feb 2018
Incompetant staff and lack of response
It has been over a week since I lodged my claim. I have sent correspondence to Calvin Heerman who blatantly ignored my request for my request for clarity to be sent to the Manager/Head of department - as he is clearly *********** and cannot answer my questions. Either that or that actual manager has failed to respect me enough as a client and return my email.
I demand that my query be looked into and feedback provided to me as a client ASAP.
So much for your advertising campaigns... you clearly do not value your clients and fail to deliver on your promise.
It is ********* that you pay a client without any signed disclaimer or agreement document. This practice will be highlighted to the short term Ombudsman!!!
We acknowledge receipt of your complaint.
Kindly be advised that one of our Customer Relation Specialist will contact you during business hours.
Kind Regards
The Budget Team
We acknowledge receipt of your complaint.
Kindly be advised that one of our Customer Relation Specialist will contact you during business hours.
Kind Regards
The Budget Team
Dear Mr Ntuli
We have received confirmation that you were contacted by our Customer Service Specialist on 15 February 2018 @ 08h13 to acknowledge your complaint and discuss your concerns.
We have also received confirmation from the Assessing Manager that contact was established and in addition an email was sent to you by the Assessing Manager on 16 February 2018 @ 14h08 addressing your concerns.
We shall arrange further contact to be made with you further to your most recent post.
Kind Regards
The Budget Team
Dear Mr Ntuli
We have received confirmation that you were contacted by our Customer Service Specialist on 15 February 2018 @ 08h13 to acknowledge your complaint and discuss your concerns.
We have also received confirmation from the Assessing Manager that contact was established and in addition an email was sent to you by the Assessing Manager on 16 February 2018 @ 14h08 addressing your concerns.
We shall arrange further contact to be made with you further to your most recent post.
Kind Regards
The Budget Team
Dear Mr Ntuli
We confirm that we await your written correspondence to the Assessing Manager regarding the points raised in order to move forward with this matter.
Kind Regards
The Budget Team
Dear Mr Ntuli
We confirm that we await your written correspondence to the Assessing Manager regarding the points raised in order to move forward with this matter.
Kind Regards
The Budget Team