Incompetance

Hi my name is Prince Mahlangu.My car was damaged on 03/08/2015 I called Budget Insurance and they organised a towing company(Reliable Towing). On 05/08/2015 I called them again to follow up on the claim and they told me I haven't registered a claim before and they never sent a towing service so we registered it on that day. On 07/8/2015 they sent me an sms stating that they have assessed the car and they'll forward the details to the claims department. On 12/08/2015 they sent me another sms stating that I should contact Sindiso in connection with my claim so I called her and she told me they've assessed my car and the only thing that's left is the administration validation. On 13/08/2015 I called and requested a quotation on the repairs,they sent me a spreadsheet file so I called again and requested a PDF file then they eventually sent it.On 20/08/2015 they sent me an sms stating that they're still validating my claim and I will get the next update on 25/08/2015. On 25/08/2015 they called me stating again that they're still validating my cliam. On 28/08/2015 they called me stating that everything is validated except the police statement,because they can't get through. I gave them