I'm very disappointed with the service I'm currently receiving from Budget insurance

I'm very disappointed with the service I'm currently receiving from Budget insurance. My cat was involved in an accident on 5he 17th of February 2025. When I was hit by another car, my car switched off and no lights came on and my car got towed by the insurance. Upon picking up my car on 10th of March 2025 I was told by the panel beaters that the battery is dead and I need a new one and when I called the insurance they said the assessor said the batter isn't part of the claim accident. The car was hit in the left side front tyre same side where the battery is situated. I bought a new battery and for R1500 and having this insurance is just useless