SS
Siyamthanda S
1 reviews | Active since May 2026
18 May 2026, 12:15
I'm experiencing a bad service because I've been waiting for the insurance to send me an agreement of loss letter for 2 months now
I'm experiencing a bad service because I've been waiting for the insurance to send me an agreement of loss letter for 2 months now. When I call the consultants keep saying I will receive it on the day but they haven't sent it. I call almost everyday with no assistance to my problem
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Replies (1)
Budget Insurance's replyOfficial
18 May 2026, 12:23Hi Siyamthanda,
Thank you for bringing this matter to our attention, and we sincerely apologise for the delay and frustration you’ve experienced.
Please be assured that we have escalated your query to our Claims Team as a priority, and we have requested that they urgently attend to your matter and provide you with the required documentation.
A representative from the Claims Team will be in contact with you shortly to assist further and ensure this is resolved as quickly as possible.
We truly appreciate your patience.
Kind regards,
The Budget insurance team
Thank you for bringing this matter to our attention, and we sincerely apologise for the delay and frustration you’ve experienced.
Please be assured that we have escalated your query to our Claims Team as a priority, and we have requested that they urgently attend to your matter and provide you with the required documentation.
A representative from the Claims Team will be in contact with you shortly to assist further and ensure this is resolved as quickly as possible.
We truly appreciate your patience.
Kind regards,
The Budget insurance team
Budget Insurance's reply18 May 2026, 12:23
Official
Hi Siyamthanda,
Thank you for bringing this matter to our attention, and we sincerely apologise for the delay and frustration you’ve experienced.
Please be assured that we have escalated your query to our Claims Team as a priority, and we have requested that they urgently attend to your matter and provide you with the required documentation.
A representative from the Claims Team will be in contact with you shortly to assist further and ensure this is resolved as quickly as possible.
We truly appreciate your patience.
Kind regards,
The Budget insurance team
Thank you for bringing this matter to our attention, and we sincerely apologise for the delay and frustration you’ve experienced.
Please be assured that we have escalated your query to our Claims Team as a priority, and we have requested that they urgently attend to your matter and provide you with the required documentation.
A representative from the Claims Team will be in contact with you shortly to assist further and ensure this is resolved as quickly as possible.
We truly appreciate your patience.
Kind regards,
The Budget insurance team