Ignored when complaining on website

We tried claiming for a roof that was damaged by strong winds. the assessor came out, they found some rust but the report still said that wind caused the damage but they using the rust as a reason to not pay to fix the damage. i then tried to call the the company that had given the report and the repair quote to insurance (ABC construction). we tried to get them out to do the repairs, but their service was useless, no replies to emails and when i called the boss he couldnt be bothered to do a job in sea point as it meant he had to travel too far, his words on the phone. luckily for us the quote was double the price of another roof company we got out so we were lucky to avoid ABC construction, but how can budget be using people who are overpricing and with such a poor attitude. Really let down by budget on this one. i have sent two complaints via the website to get feedback on why they use the supplier and also emailed telesure, everyone just ignores me