If you cant speak to me , I cancel your insurance

This morning an agent of Budged insurance phoned me , while I was on my rounds in ICU -I asked her to phone me back later , as I’m in the middle of ICU -When I got back to my office , I received an SMS that my insurance has been cancelled , which is strange , as the normal payment went off on month end -I then phoned them and asked to speak to a manager -as I wanted to report this person , who instead of phoning me back , just cancel my insurance -the person I spoke to Reaka took my cell number , and told me a manager would phone me back within the Hr -still waiting -pathetic