If there was only -100

Wow where do i begin. Its actually funny thinking how pathetic the business is. I have phoned before then the lady takes down my number and ends the call without even saying someone would be in contact. I have sent emails and getting replies on ticketing systems the whole week last week. I have new car insurance that need to be paid but cant now because you took my money for something that doesn't work. What if my car was damaged would you also be so lazy as to help me. Maybe get clued up people in to run the business instead of people who don't. Its our money you taking for no service in return. If else you can altleast upscale or better your staff training or customer service. This really upsets me. We pay in advance saying this payment would cover next month. Stop forcing clients to stay with you and if they want to leave they can leave.