I was going from one agent to another they couldn’t help me with my request Until I got to a consultant by the name of Kylie

I was going from one agent to another they couldn’t help me with my request Until I got to a consultant by the name of Kylie. She really went over and beyond. She helped me solve my confusion on something. She then called me back to give me the correct feedback after she essculated my query. I had emailed her during the holidays to ask about a new quote I wanted. The day she got back to work she called me to inform me she was on leave and was willing to help me. I was at the point of leaving budget but she changed my mind