I was dissatisfied with Budget debiting my account on the annual anniversary for a ridiculously high amount for my car insurance increase- without notice or calls to me

I was dissatisfied with Budget debiting my account on the annual anniversary for a ridiculously high amount for my car insurance increase- without notice or calls to me. They had an incorrect email address on their system so I did not receive this information via their letter. However I managed to get in touch with a helpful, informative and clear communicating agent Zahier Abdul, who quickly assisted and resolved as best as possible.