1 reviews | Active since Sept 2017
I want to express my frustration regarding the service I'm getting from budget insurance and their appointed panel beater
I want to express my frustration regarding the service I'm getting from budget insurance and their appointed panel beater, northside autobody the car went for repair on the 20 july 2026 and I was promised that the car will be ready for pick up on the 7th August 2026 on the 17 august I went to northside autobody because there were no updates only to find that the only thing they did is to dis-assembly the car and the parts to fix the car are not there, the promise that on the 28th August 2026 the car will be ready for pick up till date the car is still at panel beater
This ongoing delay is frustrating as in continually given new release dates and it feels as my concerns are not being taken seriously. At this point I would not recommend budget insurance to anyone, as it seems customer care is not priority
Thank you for bringing your concerns to our attention.
We sincerely apologise for the frustration and disappointment you have experienced. We understand how upsetting it is to face ongoing repair delays, changing collection dates, and a lack of consistent updates on your vehicle's progress.
Please be assured that your concerns regarding the delays, outstanding parts, and communication challenges have been escalated to the relevant team for urgent attention. They will engage with the appointed repairer to obtain a detailed update and provide feedback on the way forward.
We regret the inconvenience caused and appreciate you taking the time to share your experience. Your feedback is important to us, and we trust that this escalation will assist in reaching a resolution.
Kind regards,
The Budget team
Thank you for bringing your concerns to our attention.
We sincerely apologise for the frustration and disappointment you have experienced. We understand how upsetting it is to face ongoing repair delays, changing collection dates, and a lack of consistent updates on your vehicle's progress.
Please be assured that your concerns regarding the delays, outstanding parts, and communication challenges have been escalated to the relevant team for urgent attention. They will engage with the appointed repairer to obtain a detailed update and provide feedback on the way forward.
We regret the inconvenience caused and appreciate you taking the time to share your experience. Your feedback is important to us, and we trust that this escalation will assist in reaching a resolution.
Kind regards,
The Budget team