I WANT THE courtesy CAR Promised

I spoke to a call center agent on friday who wowed me and gave me exceptional service.<br> <br> She told me that if I add car hire on my policy a prorata amount will be deducted on Tuesday and I will have my vehicle<br> She called me on Saturday saying she made a mistake. I would like to say that if I had **** like your agent I would be paying BIG time.<br> <br> And by the way the 'panelbeaters have not called to pick up the car yet.<br> <br> I DEMAMD MY COURTESY CAR AS PER OUR TELE CONVERSATION