I want my money

I cancelled my policy with Budget Insurance, yet debits are still being processed from my account without my authorization. This is unacceptable.

Please reverse the unauthorised debit transactions for February with immediate effect. I told the consultant who called me to cancel the insurance as I didn’t get any discount, and there is no valid reason for these deductions to continue.

This matter needs urgent attention, as it reflects poorly on your service and raises serious concerns about your billing practices. I expect confirmation of the reversals and assurance that no further debits will be processed.