i trust you but you failed me, almost died but my budget couldn't do anything till moday

Case : C00E5N-01

I am deeply hurt that my own car insurance failed me, this past weekend i decide to go on a mini vacation then unfortunately Saturday the 19th of May i accidentally hit a pothole i was far from home and called them for road assistance then i was told i there's nothing they can do until Monday morning that just ruined my trip , it makes me wonder why do you have 24 hour service if you can only help your clients during the week , even the manager on duty couldn't help , i called again because i was ****ed John Kgoswana if i'm not mistaken he tried to calm me down and was willing to help me he even told me he can either rent a car for me or book 1 night at a hotel while he was helping me the towing company arrives just when i thought my problems are over we drove around with them looking for a tire with no luck , i then get a call from Paballo Sewelo when i told her i was gonna get another trustworthy insurance company she couldn't care less , she was rude and she was not even sorry i could hear i was boring her as stressed and stranded as i was. now my question is , do you treat all your clients like that or its just because i own a small car so its not really a loss for you guys if you lose me ? why am i paying you if you don't care if i get struck and get kiled on the road because you cant do anything till Monday ? am i meant to use my car only during the day and during the week ?