I truly want to give you the benefit of the doubt but you keep on disappointing

Was involved in a car accident on the 14/12/24 complained about how long it was taking for my claim to be finilised on hellopeter 110125, then I got a call from the manager who promised to come back to me with the final verdict on the 14th, however she delegated the task to someone else who told me that just because they could not confirm the 4 years of my 7 years claim free period I had to pay an extra 13k on my excess. I was then left with the task of going back to 2*** and recall all the insurance companies I was with and also get my claim history from one of them discovery insure. Albeit being very stressed and literally on the verge of depression over this which I’ve expressed to them but my feelings were met with a nonchalant, none of my business, it is what it is feedback ever. I called the repairer where my car is just to find out if they have been given instructions to start on the car but was told my car will have to be moved to another repairer, so when I told my insurance that I’d like my car to be moved closer to my home and asking them to give instructions so that I don’t have to wait another month for repairs I was told that’s internal processes. I explained why I called and expressed my frustrations but who cares. I’ve been with a lot of insurers and this is not my first claim in life but this is the first time it took over a month for just approval of a claim and I had to even assist with the investigation. I don’t call budget insurance a mere premium collector to be spiteful but it’s the lack of sympathy, the insensitivity and lack of urgency my claim is being treated despite explaining numerous times that I am stuck and have no other mode of transportation. But don’t take my word for it, stay with budget and pray you never have to file a claim cause if you do you’ll get the same treatment as over 3k reviewers experienced. That’s budget for you. There’s definitely a catch to the low premium you pay.