1 reviews | Active since Jun 2016
I took insurance with budget September this year , they decided to bill me for a policy i never took
<p>I took insurance with budget September this year , they decided to bill me for a policy i never took , i insured my polo tsi , the installment was agreed and fine , but to my dismay upon looking at my bank statements i have been billed 3 months now for a VAP (valued added product ) which i declined when they offered , i have sent several emails to which they give vague responses noting what the product offers , i don't care what the product offers , i want a refund of the funds that budget has technically ****** for a policy i never agreed to , if no response is received by 8 December with regards to my refund i will cancel my policy for my vehicle</p>
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with our Customer Relation Specialist, we sincerely apologise for the way the value added policy was sold to you. This kind of behaviour will not be tolerated and it was addressed on an internal basis.
We are pleased to confirm that the policy has been cancelled effectively and the refund was also processed. We invite you to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with our Customer Relation Specialist, we sincerely apologise for the way the value added policy was sold to you. This kind of behaviour will not be tolerated and it was addressed on an internal basis.
We are pleased to confirm that the policy has been cancelled effectively and the refund was also processed. We invite you to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Budget Insurance Team.