JJ
John J
1 reviews | Active since Mar 2025
22 May 2026, 10:39
I think the budget team needs to explain clearly to customers to avoid inconveniences when assistance is required
I think the budget team needs to explain clearly to customers to avoid inconveniences when assistance is required. Roadside assistance should be of high importance as it is very risky for motorists to wait for long
Helpful (0)
Replies (1)0
Replies (1)
Budget Insurance's replyOfficial
22 May 2026, 10:45Good day john,
Thank you for taking the time to share your feedback with us. We truly appreciate your input.
We understand how important clear communication is, especially when it comes to assistance services. Your concerns regarding the clarity provided by the budget team and the urgency of roadside assistance have been noted and shared with the relevant teams. We fully agree that roadside assistance is critical, and no customer should be left waiting in potentially unsafe situations.
Your feedback will help us improve our processes and ensure we deliver faster, clearer, and more reliable support to our customers. We have sent your input to the relevant assist teams.
Thank you once again for bringing this to our attention.
Kind regards,
The Budget insurance team
Thank you for taking the time to share your feedback with us. We truly appreciate your input.
We understand how important clear communication is, especially when it comes to assistance services. Your concerns regarding the clarity provided by the budget team and the urgency of roadside assistance have been noted and shared with the relevant teams. We fully agree that roadside assistance is critical, and no customer should be left waiting in potentially unsafe situations.
Your feedback will help us improve our processes and ensure we deliver faster, clearer, and more reliable support to our customers. We have sent your input to the relevant assist teams.
Thank you once again for bringing this to our attention.
Kind regards,
The Budget insurance team
Budget Insurance's reply22 May 2026, 10:45
Official
Good day john,
Thank you for taking the time to share your feedback with us. We truly appreciate your input.
We understand how important clear communication is, especially when it comes to assistance services. Your concerns regarding the clarity provided by the budget team and the urgency of roadside assistance have been noted and shared with the relevant teams. We fully agree that roadside assistance is critical, and no customer should be left waiting in potentially unsafe situations.
Your feedback will help us improve our processes and ensure we deliver faster, clearer, and more reliable support to our customers. We have sent your input to the relevant assist teams.
Thank you once again for bringing this to our attention.
Kind regards,
The Budget insurance team
Thank you for taking the time to share your feedback with us. We truly appreciate your input.
We understand how important clear communication is, especially when it comes to assistance services. Your concerns regarding the clarity provided by the budget team and the urgency of roadside assistance have been noted and shared with the relevant teams. We fully agree that roadside assistance is critical, and no customer should be left waiting in potentially unsafe situations.
Your feedback will help us improve our processes and ensure we deliver faster, clearer, and more reliable support to our customers. We have sent your input to the relevant assist teams.
Thank you once again for bringing this to our attention.
Kind regards,
The Budget insurance team