YM
YONELA M

1 reviews | Active since Jul 2015

10 Jul 2017, 11:02

I THINK I HAVE HAD IT WITH BUDGET INSURANCE

<p>Everytime i submit a claim with this insurance company, i have to complain about their lack of service, this is not on at all, The consultants do not not update you on anything, i constantly need to follow up with them.On my current Claim the status was updated as "Settled" on Thursday already, but as usual no one contacted me whatsoever, so today i decide to follow up again, to be told that yes my Claim has been approved, i must wait for the supplier who is going to replace my phone to contact me....like really, how long do i still have to wait. i do not thing Budget insurance takes me seriously as a Client and i am not sure i want to continue with them if this is the kind of treatment i should expect from their Claims department.</p>

0
Replies (5)
Budget Insurance
Budget Insurance's reply10 Jul 2017, 11:06
Official

We acknowledge your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss the matter in details.

Kind Regards,
The Budget Insurance Team.

Budget Insurance
Budget Insurance's reply10 Jul 2017, 11:25
Official

Update:

As discussed with our Customer Relation Specialists, we apologise for the frustration you are experiencing. The fact that you were not supp**** with feedback during the claims process is unacceptable. We will make sure to investigate any/all service failures and we will address it on an internal basis.

We are pleased that the claim has since been finalised and apologise for the inconvenience this has caused.

Please feel free to contact our Customer Relation Specialists if you require further assistance.

Kind Regards,
The Budget Insurance Team.

YM
YONELA M's update10 Jul 2017, 11:38
Reviewer Update

Thank you Dorothy

i appreciate you speedy response to my query, can i please have a timeframe of how long the Cellphone replacement is expected to take?

Budget Insurance
Budget Insurance's reply10 Jul 2017, 11:43
Official

You are most welcome Yonela.

We have arranged with our claims team to contact you to discuss the specifics of the claim, you will be contacted shortly.

Kind Regards,
The Budget Insurance Team.

YM
YONELA M's update10 Jul 2017, 11:47
Reviewer Update

Thank you