I REGRET TAKING A SERVICE PLAN WITH BUDGET!!

So, I have a service plan with Budget Insurance. I have been trying to claim since last week with no success. I have sent everything they required of me but I still haven't received any response to date. It's been very frustrating to say the least.

With Innovation, all I had to do was book my car in for a service and take it in to the dealership and Innovation approved it on the same day and my car was serviced on the same day with nothing else required on my side.

I tried doing this with Budget, only to find out at the dealership that Budget actually has to pre-approve my service first. The dealership contacted Budget only to be told by Budget that I can't claim yet, I have to wait until May (I took the policy in Jan 2025)

This really upset me, because this is not what Budget and I agreed to. The quote I received from Musa Sithole in Jan 2025 prior to me taking the policy clearly states that once Budget has received 3 consecutive premiums, my Budget Service Plan will become active and I will be able to claim.

I called Budget myself and I told them this. The consultant I spoke to, Phuti Senosha asked me to forward her the quote I am referring to via email and I did that. Then she said she will speak to her manager and escalate the matter. As I was asking for further clarity, she dropped the call in my hear.

And then almost 2 hours later, I received an SMS stating that my service plan claim was registered. Then, I had to once again use my airtime and data to find out what the next step is because no one cared enough to call and update me. Phuti Senosha then told me about the documents I had to send through to the service claims department, I sent these documents through and to this day I haven't received any feedback.

I sent Phuti Senosha another email again to find out what the next step is in the process and she just plainly told me to call for feedback.

THIS IS COMPLETELY UNACCEPTABLE, over the past couple of days I have spent so much of my time, energy and money making lengthy calls to Budget in order to get this matter resolved, but I have been unsuccessful. The service I have received thus far from Budget has been appalling to say the least. I'm so upset. Budget has no regard or respect for its customers whatsoever. Your employees have no respect for our time and money. I regret taking this policy, I really wish I renewed my policy with Innovation.