PP
Phindile P

1 reviews | Active since Sept 2022

02 Sept 2022, 14:29

I regret joining budget insurance

Had an accident mid June . It took them a month and a half for them to process my claim. In that time I’m struggling with transport coz I don’t have a car. Once they were done with investigation my claim was going back and forth between them and the panel beaters. In August that’s where they gave the panel beaters a go ahead to fix my car. Since June I’ve been paying insurance for a car that I’m not using. A car that is not moving. Till today I don’t have my car back coz the panel beaters say they ordered the parts and waiting for the parts from Hyundai. Hyundai says they are on backlog of parts and can only get them end of September. Through all this up and down I’m still paying budget for insurance. For something that I’m not using. I called them to stop the insurance and for them to pay me back my insurance money from July but they refused.

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Replies (1)
Budget Insurance
Budget Insurance's reply02 Sept 2022, 14:31
Official
Hi Phindile,
   
 That is concerning to hear, and we would like to apologize for the service and experience. 
   
 Our team will be in contact with you to discuss your concerns.
   
 Kind Regards, 
 The Budget Insurance Team