I need my car I got no parents this feeds my siblings please pay my claim or fix my car

I’m writing this in tears I had an accident on the 7th of June I claimed with Budget and since that day I been living a living hell , there is a guy named Bongani who is handling my claim, I need to say this guys I don’t think in my intire life have I been so harassed and humiliated, so this guy came to my place of residence and interviewed the security guards and showed them my I’d document as well as myself documents , he also insisted on getting the cctv cameras of my place what’s sad is that on the day of the accident I called Budget to ask for towing they said that they don’t pick my policy and I had to pay the towing company from my pocket, from there they sent a tow truck only on Tuesday to collect the vehicle and this Bongani guy has been interviewing the different securities and these securities are confirming one thing and on top of all he **** and said I wasn’t at the scene in meare fact I was the one who called for towing what’s sad is that I use this car to make living I haven’t even started to use them and there was another insurance company that Didn’t give me no problems I just need you guys to approve my claim and stop abusing customers I’m still under trauma and you guys don’t care about my health but when you debit my account you get your money, does Bongani get commission when he declines my claim? Is it because a black person cant have many cars or is it because a *******ual is oppressed in this country that the employees turn to victimize people by stalking them at their residence when the accident didn’t even happen at my yard ?? I don’t get it, why lie just pay my claim.