I'm soo dissapointed in to budget insurance

My car is insured with budget insurance, On the last week of January I claim after my car got smashed, since then budget have not done anything with my car, the lady that is responsible for my claim keep on telling me that my claim has been finilised she will cal me next week, the following week she tells me the same story, my heart is sour seeying my car like this while I'm paying budget every months, I'm so dissapointed into budget insurance