1 reviews | Active since Dec 2016
I LOST ALL TRUST I BUDGET
I have a open claim now for almost 16 months went through all departments to the final decision making department the adjudicators now for past almost 5 months. This department is part of the Telesure group making decisions for all the insurances in the Telesure group. They claimed they haven't had all the documents to make a decision on the matter at the same time I have delivery notes from 4 different service providers plus from my personal email addresses that these documents was delivered and also returned emails to confirm that documents was received. Still no feedback was received and my phone calls unanswered. I had to replace most of my home contents myself meanwhile as they see no urgency in the matter to solve the problem.
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
I had like with previous reviews a phone call day after review telling me that matter will be escalated to correct department and this is where it stops. It seems like customers are forgotten after a claim just as long as debit orders go through.
I still haven't receive any replacements going now for 18 months.
Shame on you.
I had like with previous reviews a phone call day after review telling me that matter will be escalated to correct department and this is where it stops. It seems like customers are forgotten after a claim just as long as debit orders go through.
I still haven't receive any replacements going now for 18 months.
Shame on you.