I have the Worst and Most Dragging Claim Experience EVER

<p> I have wasted countless hours, days and airtime on a matter that should've been resolved by last week. Firstly, when the accident occurred, I called the "helpline" number immediately, they sent a tow truck driver and everything but I was told to call back on Tuesday (2 May) as the accident occurred over a long the weekend so the claims department will not be operating till then. Fine, I then contact their call center on Tuesday and they tell me my my car is still yet to be assessed at the assessment center so they just wanted a detailed explanation of how the accident occured, of which I gave. The next day I get call from the assessor who tells me my car is a write-off and therefore a full investigation will have to be performed, after explaining myself again I accepted as he estimated it will take two days and by Friday he should be done and submit his report. But Friday and the whole weekend passes by with no response nor a status update on proceedings. I called on Monday and was told they still waiting for the assessment report, I call again on Wednesday afternoon and they tell me the assessment was done they now busy with the validation process. I was told this wont take long as they already in contact with my bankers to get a settlement quote and they awaiting their response. I immediately call my bankers Thursday morning and tell them to send through to my insurance whatever is required and they did so almost immediately and CC'd me on the response. I was feedback later that day or latest by Friday but guess what.. till today they still busy with the validation process. I call them today asking what's the hold up about, they tell they still waiting for my bank and the busy checking with my previous insurance companies. I yell that when I signed up with Budget Insurance I was asked whether this was my first insurance and first car and I answered yes to all those questions because really this is my first car and I have never had past insurance or claims for that matter so why waste time on something that is not there and of which I have disclosed, my license date speaks for itself. Then they remind me it takes 10 days for the claim procedure, I know that, but I thought efficiency is key to everyone. After all 10 days is the limit, not the target. And please remind your call center agents of the dates and days as well because the 1 I talked to today said I will get a response by the end of the week, I don't have that long, my '10 days" ends tommorow already.</p> <p><br />Honestly, this service is unacceptable. I do not have a courtesy car therefore I am struggling to get to work everyday. I paid my premiums on time without any hiccups so I do not understand the delay when I have to claim. I really wanted to be insured by you again on my new car but now this service nightmare is making me think again.</p>