I have registered a ...

I have registered a claim on the 28th of October till today it's still not finalized, they keep on calling me for 28 sec quickly they will send a message that they cannot get hold of me, instead of foning again they will send a message that they will call me before 5pm, what type of a business that calls you at a time of cooking, preparing yr kids for exams, but if they promoting they will fone you thousand times but when you have to claim they will give u a miss call and never fone again, they give an 'I don't care' attitude when speaking to you, which is so annoying