I have been with Budget Insurance for over 5 years, and they have been nothing but amazing

I have been with Budget Insurance for over 5 years, and they have been nothing but amazing. Recently, I forgot to negotiate my premium increase, and unfortunately, I didn’t have enough funds to cover the higher debit order. I called the call centre and was assisted by Millicent, who was extremely empathetic and understanding of my situation. She went the extra mile to check if the transaction could be reversed and explained the process clearly, advising me that we would need to wait 4 working days to see the outcome. True to her word, Millicent followed up after 4 days as promised. Fortunately, the amount went through successfully, and she confirmed that my account would be credited as Budget Insurance had revised my premium. This kind of professionalism and care is why I have stayed with Budget Insurance for so many years. A big thank you to Millicent and the Budget Insurance team for their excellent service and customer-first approach!