I have been waiting for four days for my damaged TV set to be delivered vby Rustenburg consultant BUT AS YET THEY HAVE NOT KEPT THEIR PROMISE

I have been waiting for four days for my damaged TV set to be delivered vby Rustenburg consultant BUT AS YET THEY HAVE NOT KEPT THEIR PROMISE. I PHONED RSI SEVERAL TIMES AND EVEN SPOKE TO THE MANAGER YESTERDAY ,-CHARLENE /CHARMAINE, SHE PROMISED ME SHE WOULD CONTACT RUSTENBURG AND GET BACK TO ME, SHE NEVER CALLED ME. I CALLED AGAIN ATOUNS 17H00 AND WAS ASSISTED BY THE LADY NAMES JANE, SHE ALSO PROMISED IT WOULD BE DELIVERED TODAY BETWEEN 11H00-13H00. I AM SO FRUSTRATED BECAUSE MY MOTHER WHO IS 90 IS FRUSTRATED WITHOUT THE TV, SHE IS FIGHTING WITH THE HELPER DUE TO THIS. I WILL NEVER RECOMMEND ANYONE TO BUDGET INSURANCE, INSTEAD I WILL TELL TELL ABOUT THIS HORRIBLE EXPERIENCE