I have a broken window at a door of passenger side on driving side on Saturday as they were trying to broken in my car I call my insurance on Sunday they told me to call on Monday I call on Monday but I didn't get any help from my insurance they just se

I have a broken window at a door of passenger side on driving side on Saturday as they were trying to broken in my car I call my insurance on Sunday they told me to call on Monday I call on Monday but I didn't get any help from my insurance they just sent me the dilership number we I can fix my door window they didn't ask me if I will be able to go there or I will be able to pay that person there as now that person he needs R1500.00 that I don't have at a moment and am paying my insurance every month but they can't help me now and is very difficult to me to sleep with that broken window on my car