I don’t recommend Budget Insurance!!

I am writing in frustration yet again. I have tried getting ahold of you guys from thursday midday.the below efforts were made:

1. I sent numerous call back requests on thursday from midday. No call back was given. 2. I sent an email on friday (29/08) at 7:56am yet no response. 3. I have called three times yesterday morning only to have a AI robot put me on hold till my airtime finished. I also called and spoke to complaints department but the lady that helped me was super nonchalant and pretended to transfer the call, but ended the call instead.

Is this how budget insurance treats their customers? I simply wanted to cancel my policy due to me trading the previous car at the dealership and I have still been debited that old insurance premium despite all of the above effort to cancel. This matter needs to be resolved as soon as possible with my policy cancelled and the money credited to my account.

Policy number: *** Reference number: fEK3oj