I called to review my premium with budget on the 3rd April 2024 and the consultant wasn’t very helpful at all

I called to review my premium with budget on the 3rd April 2024 and the consultant wasn’t very helpful at all. She said she will review my premium and call me back but she never did. She also said that she will assist me with looking for another insuarance company. I told her I already looking to go to budget and she said that’s fine, I can go to them because budget can’t give me a better premium even though I didn’t claim for the one year I am with them. I told her all the precautions I took out for the car, I have a tracker, smash and **** windows but she didn’t bother looking for a better premium.