I called in today when I was really stressed about an accident I had

I called in today when I was really stressed about an accident I had. I was assisted by Thembakazi D. I received what was probably the best customer service I have ever received. She listened, showed empathy and proceeded to explain everything that would happen ensuring I understood and was very patient. My claim is not even completed yet but I felt compelled to praise her. Thank you Thembakazi for your assistance.