I believe in their service but they let me down

I am extremely disappointed the way this matter is being handled. On the 30 November 2017 Gabriel Nadioo from Renew It called to say they will fix the car and I told him it’s at the dealer and he promised that he will get his guys to go there and fix it. I went to fetch the car on the 06 th December 2017 and the car was not fully fixed. I called on the 7 December 2017 and reported the matter to Budget again and I was called again by Gabriel the rude and *********** manager whom we agreed that he will send his guy by my place to fix the yard because I made it clear that I don’t want them taking my car to the yard because of way they work. I told I do not trust that you will bring my car back in time and safe. In the afternoon a manager by the name of Many came to my place with the driver Reggie, Many apologies for what has happened and explained to me that they can’t fix the car at my yard because certain equipment are at their workshop. He said I should trust him as they testing this matter as an urgent case and they are aware ofhteir mistake. We agreed that they will fetch the car tomorrow morning to their workshop and before the end of day they bring it back. I decided to trust him and they came in the morning went with the car. Today is the 9 December 2017 my car is not back. I phoned Renew It to ask for Many and I am told he is not at work, Gabriel and Reggie are also not at work. I don’t have any feedback as why my car is not back as promised. I called Budget to report the matter Ms Smith as she is the one assist me, I am told she don’t not work weekends which understand, I then ask ask for anyone who can assist I. Telling Renew It to release or give me a feedback at what is going on to my dissapontment there is no manager that is working. I did ask Budget before that they assign any other penal beater to fix my car or I take it to my penal beater who will fix then Renew it will pay for any amount charged simply because I can see they don’t want to take responsibility of the messed they made on my car. Who know maybe they twist the car wires and I burn on the car or they set to cause and accident. I am very very disappointed. Renew it Randburg is a *********** business who do not treat their customers with respect and I feel Budget insurance is not doing enough to tell Renew It to fix this mess they have done on my car. I pay Budget Insurace every month without fail but they let Renew It abuse me like this. I waste my airtime calling and reporting but I don’t get proper help only lies after lies. Monday I will have to call again with my airtime to and be promised more lies.

I am extremely disappointed the way this matter is being handled. On the 30 November 2017 Gabriel Nadioo from Renew It called to say they will fix the car and I told him it’s at the dealer and he promised that he will get his guys to go there and fix it. I went to fetch the car on the 06 th December 2017 and the car was not fully fixed. I called on the 7 December 2017 and reported the matter to Budget again and I was called again by Gabriel the rude and *********** manager whom we agreed that he will send his guy by my place to fix the yard because I made it clear that I don’t want them taking my car to the yard because of way they work. I told I do not trust that you will bring my car back in time and safe. In the afternoon a manager by the name of Many came to my place with the driver Reggie, Many apologies for what has happened and explained to me that they can’t fix the car at my yard because certain equipment are at their workshop. He said I should trust him as they testing this matter as an urgent case and they are aware ofhteir mistake. We agreed that they will fetch the car tomorrow morning to their workshop and before the end of day they bring it back. I decided to trust him and they came in the morning went with the car. Today is the 9 December 2017 my car is not back. I phoned Renew It to ask for Many and I am told he is not at work, Gabriel and Reggie are also not at work. I don’t have any feedback as why my car is not back as promised. I called Budget to report the matter Ms Smith as she is the one assist me, I am told she don’t not work weekends which understand, I then ask ask for anyone who can assist I. Telling Renew It to release or give me a feedback at what is going on to my dissapontment there is no manager that is working. I did ask Budget before that they assign any other penal beater to fix my car or I take it to my penal beater who will fix then Renew it will pay for any amount charged simply because I can see they don’t want to take responsibility of the messed they made on my car. Who know maybe they twist the car wires and I burn on the car or they set to cause and accident. I am very very disappointed. Renew it Randburg is a *********** business who do not treat their customers with respect and I feel Budget insurance is not doing enough to tell Renew It to fix this mess they have done on my car. I pay Budget Insurace every month without fail but they let Renew It abuse me like this. I waste my airtime calling and reporting but I don’t get proper help only lies after lies. Monday I will have to call again with my airtime to and be promised more lies.

It’s Monday today the 11 December 2017 back from Work and my car is still not back, no sms or a phone call explaining the delay. I call Saturday to ask ask about the car no one is returning my call. I am not sure if they are waiting for me to call and again and ask. My car insurance Budget did not call either to find out the progress or return my call sinced o called Saturday. I am utterly disappointed which the service I am receiving from both Renew It and Budget insurance. I joined Budget insurance because they have around for quite some time and thought they are reliable little did I know that I am paying for stress when in trouble they disappear. Anyone who can assist me in escalating this matter to Renew It ombudsman because I cant find anything on goggle where I can report this *********** Randburg branch because my insurance does not want to asssit me in this mess they got me into.

It’s Monday today the 11 December 2017 back from Work and my car is still not back, no sms or a phone call explaining the delay. I call Saturday to ask ask about the car no one is returning my call. I am not sure if they are waiting for me to call and again and ask. My car insurance Budget did not call either to find out the progress or return my call sinced o called Saturday. I am utterly disappointed which the service I am receiving from both Renew It and Budget insurance. I joined Budget insurance because they have around for quite some time and thought they are reliable little did I know that I am paying for stress when in trouble they disappear. Anyone who can assist me in escalating this matter to Renew It ombudsman because I cant find anything on goggle where I can report this *********** Randburg branch because my insurance does not want to asssit me in this mess they got me into.