I am not Happy with being Insured by Budget Insurance

I had my car going for repairs to a repairer chosen for by budget. I struggled the whole of December 2023 to get the 2 sending each other the correct authorization letter. I cited dissatisfaction with Dube Autobody as their chosen car repairer then. We continued with them. It took thhis repairer 7 months to complete the car. in between I was communicating my frustration with Budget Insurance. on the 13th July 2024 I was called to go collect my car as they have procured a spare wheel they had lost and denied accountability for.

I got there and there was no wheel. They promised to deliver it today, 15th July 2024 and they have not fulfilled their promise. I have written to budget to assist as I always do but I must still drive around with a vehicle that has no spare wheel as though I am not insured.

I am really not happy with the experience I have had having Budget Insurance as my car insurance. I have also been pushing for recovery of my access and I am told there is no tangible turn around time.

Imagine being without your car for 7 months and you still must wait an indefinite period for recovery of access fee. :(