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shima S

1 reviews | Active since Apr 2017

20 Apr 2017, 15:44

I am fully insured but refuse to pay out claim

<p>I am over insured for my home contents to make sure my Apple Mac and Camera are covered. I dropped my Apple Mac today at home and the screen is damaged. This is covered under my insurance. However because the Mac is worth over R5000 and is "portable" they say it is not covered. So how can you charge me for the insurance of my possessions which I pay every month and then when I make a claim for the thing I have insured you say it is worth too much. Though I pay for this exact worth every month. They say they wil only pay for it if it is coverered as a portable posssession even though it was damaged at home. What is the point of having insurance , I must ask !!! ???? </p>

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Replies (4)
Budget Insurance
Budget Insurance's reply20 Apr 2017, 15:48
Official

We acknowledge receipt of your complaint.

Kindly be advised that the matter will be escalated to a Customer Relation Specialist who will be in contact with you to address your concerns.

Kind Regards

The Budget Team

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shima S's update01 May 2017, 10:51
Reviewer Update

Budget has responded immediately in a beautiful way and did a full investigation and has come back and paid my full claim. Thank-you very much. I appreciate the efficiency and good business ethics of Budget.

Sincerely,

Jacqueline

Budget Insurance
Budget Insurance's reply02 May 2017, 11:35
Official

Thank you for the positive feedback Jacqueline.

We will be certain to share your kind words with all involved.

Kind Regards

The Budget Team

Budget Insurance
Budget Insurance's reply02 May 2017, 11:36
Official

Thank you for the positive feedback Jacqueline.

We will be certain to share your kind words with all involved.

Kind Regards

The Budget Team