lK
leon K

1 reviews | Active since Jan 2010

14 Nov 2016, 11:58

How long does it take for managers to approve and sign off?

<p>How long does it take for managers to approve and sign off, last week on Tuesday I phoned in and was told that managers must sign off and approve a 3rd party claim, today I phone and am told its still ''with the managers''. My goodness</p> <p> </p>

0
Replies (5)
Budget Insurance
Budget Insurance's reply14 Nov 2016, 12:13
Official

Thank you for bringing this matter to our attention

We shall alert the relevant Legal Manager to ensure that contact is made with you today regarding an update on the finalization.

Please accept our apology for the frustration and inconvenience caused.

Kind Regards

The Budget Team

lK
leon K's update14 Nov 2016, 17:04
Reviewer Update

It's close to business day end and no contact has been made with me as you had promised, Budget Insurance :-(

Budget Insurance
Budget Insurance's reply14 Nov 2016, 18:21
Official

According to the information at our disposal; contact was made with your husband who advised he will discuss the option with you.

Finalization of the claim will be completed upon receipt of the decision made.

Kind Regards

The Budget Team

lK
leon K's update14 Nov 2016, 19:32
Reviewer Update

Oh! So now I am married? It's quite clear that you are lying Budget Insurance!

I am single and I dont have a husband, It shows you did not contact me. Disgusting, I dont have a husband!!!!!!!!!!

Budget Insurance
Budget Insurance's reply15 Nov 2016, 08:50
Official

Please accept our apology for the confusion caused

Kindly be advised that the discussion took place with the Third Party's (TP) husband who was going to discuss the settlement options with his wife.

Please take note that the matter is currently in the finalization stages with the TP. Our Legal Department is liaising directly with them to conclude the matter.

Thank you

Kind Regards

The Budget Team