1 reviews | Active since Jan 2018
How can you deduct after cancellation. ******
Just cancelled my vehicle insurance with them. I dont need an explanation why i cancelled so i told them that i sold my car. Then duwayne told me that the debit is sent to the bank and the only way they can refund me is to send them proof that i sold my vehicle. What bull is that. I cancelled my insurance today and i dont want you to debit that premium. What a *******. Never skipped a payment. Just want to cut all ties and if you do deduct that money from my account i want a refund i dont need to prove anything to you.
We acknowledge receipt of your complaint.
We apologise for the frustration this has caused. As discussed with our Customer Relation Specialist, we will be able to assist with a refund as soon as we receive your confirmation of payment.
The reason why the premium is deducted is because we have lodged for premium already and only receive your request for cancellation thereafter.
As agreed, we will direct message you our details, in order for you to provide us with your confirmation statement.
Thank you for your kind understanding.
Kind Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
We apologise for the frustration this has caused. As discussed with our Customer Relation Specialist, we will be able to assist with a refund as soon as we receive your confirmation of payment.
The reason why the premium is deducted is because we have lodged for premium already and only receive your request for cancellation thereafter.
As agreed, we will direct message you our details, in order for you to provide us with your confirmation statement.
Thank you for your kind understanding.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with our Customer Relation Specialist, we confirm that this matter is now resolved.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with our Customer Relation Specialist, we confirm that this matter is now resolved.
Kind Regards,
The Budget Insurance Team.