Household content claim

I only give 1 star because I am unable to give zero on the rating scale. I am very disappointed and frustrated now that I am sitting without my item I am claiming for. I have R500 000 household content insurance with budget insurance. I had my first ever claim with them last week. After 48 hours, I followed up on my claim. Every time I phone, the Lady at claims department was unable to take my call. and every time I phone she was unavailable to talk to me. I have send about three mails to her. At this point I was very angry. Monday at approximately 10:00 she phoned me for the first time just to tell me that my claim will not be processed. She said I never specified my item i wanted to claim. Needless to say, they never told me the day I took out the policy what item must and must not be specified???? They are very unprofessional and I would not advice anyone to go with Budget insurance as I will cancel my policy this month.