WC
Willem C

1 reviews | Active since Oct 2016

25 Oct 2016, 15:05

House hold claim

<p>Register a cliam for a damage deepfreezer on the 1/10/2016. Followed up 3 times now and nobody responded untill today</p>

0
Replies (3)
Budget Insurance
Budget Insurance's reply25 Oct 2016, 15:42
Official

We acknowledge receipt of your complaint.

We have requested that your are contacted by the claims branch to discuss the outcome of claim. We will also look into the service failures, since you confirm that you have not received feedback, and address the matter on an internal basis.

We apologise for the frustration caused.

Kind Regards,
The Budget Insurance Team.

WC
Willem C's update27 Oct 2016, 11:14
Reviewer Update

It is now 3 days later and only an apology received. No phone call from the claims department to inform me about the claim. This is really sad......

WC
Willem C's update14 Dec 2016, 12:45
Reviewer Update

2 months down the line and the problem still not solved.......