Horrific service

I have never felt as betrayed as I feel right now. I signed up for an insurance with Budget and told them a specific date to take the money. Few months down the line the date changed and when I called they accused me of having defaulted on a premium.

After investigating the matter they realized that they were wrong and I requested for a change of the debit date again - I specifically called to get the debit order date changed and excepted their "then" apology.

The changes I requested never took place even months after making it difficult for me to keep up even though it never affected my premiums

This month, the same debit happened and this time I was left strunded because they took the very last amount I had saved up for an urgent event. I called and demanded my money back because it was causing issues as I could not attend to my thing timeously.

I am so angry that I actually want to change because they behaved as *******, taking money on a date that I never authorized. I was promised to get a call from the manager but I am still waiting, that's how much they don't care about their actions towards me