WL
Willme L
1 reviews | Active since Mar 2022
22 Mar 2022, 15:18
Horrible service on claim of fridge
We logged a claim on the 6th of March 2022 regarding our fridge that is broken. We were told that an assessor will come out within three days to have a look at the fridge. It is now the 22nd of March and we are still waiting for the assessor. He again called and cancelled after saying they will come out today. Now the next date that they can come out is only the 24th of March. Which means by then we have been without a fridge for 3 weeks! I am sure a fridge is part of an essential item to have? How can a claim be dragging on like this? This is totally unacceptable. We have had people who's fridge broke while on holiday within a week they could get a new fridge and they were reimbursed for the food that was in the fridge. We have never claimed anything on our household insurance which we have now for more than 5 years and this is the extent of service we are getting? If this does not get sorted out by the end of this week we will be moving our insurance to a more competent insurance company.
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Replies (4)0
Replies (4)
Budget Insurance's replyOfficial
22 Mar 2022, 15:25 Hi Willme
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply22 Mar 2022, 15:25
Official
Hi Willme
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
WL
Willme L's updateReviewer Update
25 Mar 2022, 09:56It is now Friday and still we are waiting on the assessor to come out. My husband received a call on the 22nd from Michelle whom then suggested we have someone come and evaluate the fridge and write a report to send to you. He then rep**** indicating that we want the assessor to come out as we stay in a small town and not sure who will be able to write such an report. But still we are waiting. This is beyond pathetic service. How must we go about a fridge with three children as well. Have this sorted out today. And I really do hope that there will not be any other waits after the assessor has come out.
WL
Willme L's update25 Mar 2022, 09:56
Reviewer Update
It is now Friday and still we are waiting on the assessor to come out. My husband received a call on the 22nd from Michelle whom then suggested we have someone come and evaluate the fridge and write a report to send to you. He then rep**** indicating that we want the assessor to come out as we stay in a small town and not sure who will be able to write such an report. But still we are waiting. This is beyond pathetic service. How must we go about a fridge with three children as well. Have this sorted out today. And I really do hope that there will not be any other waits after the assessor has come out.
Budget Insurance's replyOfficial
25 Mar 2022, 10:15 Hi Willme
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply25 Mar 2022, 10:15
Official
Hi Willme
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
WL
Willme L's updateReviewer Update
30 Mar 2022, 08:42Morning
Thank you for contacting us on Monday with regards to settling the claim. However I am still not happy with the fact that a R3 600 excess are being deducted from the value of replacing the fridge. Under normal circumstances where this claim was dealt with the necessary urgency and professionalism and without me having to first complain before getting any form of feedback I would pay the excess, but not with us having to wait almost four weeks before being able to purchase a new fridge. What about the food that we have wasted due to not having the fridge and the inconvenience of being without the fridge for almost a month? This is surely an essential item and I cannot see how it can be acceptable to have the replacement of the fridge drag on for so long. Please reconsider the necessity for the excess to be taken off this as this is almost equivalent to our loss on our perishables due to the fridge being broken.
Thank you for contacting us on Monday with regards to settling the claim. However I am still not happy with the fact that a R3 600 excess are being deducted from the value of replacing the fridge. Under normal circumstances where this claim was dealt with the necessary urgency and professionalism and without me having to first complain before getting any form of feedback I would pay the excess, but not with us having to wait almost four weeks before being able to purchase a new fridge. What about the food that we have wasted due to not having the fridge and the inconvenience of being without the fridge for almost a month? This is surely an essential item and I cannot see how it can be acceptable to have the replacement of the fridge drag on for so long. Please reconsider the necessity for the excess to be taken off this as this is almost equivalent to our loss on our perishables due to the fridge being broken.
WL
Willme L's update30 Mar 2022, 08:42
Reviewer Update
Morning
Thank you for contacting us on Monday with regards to settling the claim. However I am still not happy with the fact that a R3 600 excess are being deducted from the value of replacing the fridge. Under normal circumstances where this claim was dealt with the necessary urgency and professionalism and without me having to first complain before getting any form of feedback I would pay the excess, but not with us having to wait almost four weeks before being able to purchase a new fridge. What about the food that we have wasted due to not having the fridge and the inconvenience of being without the fridge for almost a month? This is surely an essential item and I cannot see how it can be acceptable to have the replacement of the fridge drag on for so long. Please reconsider the necessity for the excess to be taken off this as this is almost equivalent to our loss on our perishables due to the fridge being broken.
Thank you for contacting us on Monday with regards to settling the claim. However I am still not happy with the fact that a R3 600 excess are being deducted from the value of replacing the fridge. Under normal circumstances where this claim was dealt with the necessary urgency and professionalism and without me having to first complain before getting any form of feedback I would pay the excess, but not with us having to wait almost four weeks before being able to purchase a new fridge. What about the food that we have wasted due to not having the fridge and the inconvenience of being without the fridge for almost a month? This is surely an essential item and I cannot see how it can be acceptable to have the replacement of the fridge drag on for so long. Please reconsider the necessity for the excess to be taken off this as this is almost equivalent to our loss on our perishables due to the fridge being broken.