Horrible service from telesure

I am sick and tired of this people who keep lying to me. I submitted a claim they said they will respond within 7 working days still no response. Whats worse is the consultant capturing the claim was rude, sarcastic and very unprofessional, she's been telling me that she was not there when the policy was taken why are the underwriting question answers are not the same as when the policy was taken out. Telling me that she needs to listen to the recording. Why doesn't she listen to the recording before coming back to me nxa. To make things worse no body updates me i have to call the call center every now and then for an update sending me from pillar to post. Worst service by far from Ttelesure i thought better of them. Now they refuse to let me speak to the claims manager. Its been 8 working days they tell me the processor will call me by end of business tomorrow ***