PP
PALESA P
1 reviews | Active since Oct 2021
30 Apr 2026, 13:31
Horrible Service
I submitted a claim ***/1 on the 20/03/2026 and i called the lady by the Mbali Mgazi and she has not yet contacted me up to this date. When I call to follow up the consultants are not and they are rude. The service is bad and the attitude. Please assist me with this matter as soon as possible
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Budget Insurance's replyOfficial
30 Apr 2026, 13:37Good day Palesa,
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced.
We are concerned to hear about the lack of feedback as well as the service you received during your follow-ups. This is not the level of service we strive to provide, and we regret the impact this has had on you.
Please be assured that we have escalated your complaint to our Claims Team for urgent investigation. They will look into the delay in communication and the conduct of the consultants involved to ensure the matter is addressed appropriately.
Your feedback is important to us, and we appreciate your patience while we work to resolve this. Thank you for giving us the opportunity to assist.
Kind regards,
The Budget Insurance team
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced.
We are concerned to hear about the lack of feedback as well as the service you received during your follow-ups. This is not the level of service we strive to provide, and we regret the impact this has had on you.
Please be assured that we have escalated your complaint to our Claims Team for urgent investigation. They will look into the delay in communication and the conduct of the consultants involved to ensure the matter is addressed appropriately.
Your feedback is important to us, and we appreciate your patience while we work to resolve this. Thank you for giving us the opportunity to assist.
Kind regards,
The Budget Insurance team
Budget Insurance's reply30 Apr 2026, 13:37
Official
Good day Palesa,
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced.
We are concerned to hear about the lack of feedback as well as the service you received during your follow-ups. This is not the level of service we strive to provide, and we regret the impact this has had on you.
Please be assured that we have escalated your complaint to our Claims Team for urgent investigation. They will look into the delay in communication and the conduct of the consultants involved to ensure the matter is addressed appropriately.
Your feedback is important to us, and we appreciate your patience while we work to resolve this. Thank you for giving us the opportunity to assist.
Kind regards,
The Budget Insurance team
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced.
We are concerned to hear about the lack of feedback as well as the service you received during your follow-ups. This is not the level of service we strive to provide, and we regret the impact this has had on you.
Please be assured that we have escalated your complaint to our Claims Team for urgent investigation. They will look into the delay in communication and the conduct of the consultants involved to ensure the matter is addressed appropriately.
Your feedback is important to us, and we appreciate your patience while we work to resolve this. Thank you for giving us the opportunity to assist.
Kind regards,
The Budget Insurance team