Horrible service experience from Budget Insurance.

I just had a bad experience from Budget Insurance hardly after i joined them. I joined Budget insurance from the 15 February 2022 through Car Track as my broker. My wife bumped her car against the gate and the bumper got damaged and the problem starterd when i had to claim. At the beginning of my policy i made a call to Budget insurance requesting if they have an app where i can submit the inspection for my car and i was told that they will send a link.

During the claim process i was told that i did not submit the inspection for my car but the lady by the name of Buhle advised that she will take it up with her senior to find out if i can send the pics taken on the 14th February 2022 and she never revert back to me with feedback and i had to fix the bumper by myself. On the 22nd Mar 22 i phoned in to cancel the policy due to the bad service received from Budget insurance and i spoke to Victoria who advised me that she deals with reviews and cancellations and tried to find the reason why i'm cancelling my policy with them. She also promised to take it up with her senior and promised that i will get feedback from her on the 23rd Mar 22 and up until today no one came back to me and i want to continue with the cancellation of this policy because i dont' want a situation whereby they debit my account whereas i cancelled the policy. My broker requested the email trail where they said they sent me a link to use in order to submit the car inspection and they failed to produce the email they confirmed were sent to me and we requested the telephone recording which they also failed to produce as i was the one who phoned to ask them how do i do the inspection and they said they will send me the link. Where is that link or email confirmation? This is the bad service i came accross any insurance company as i felt like they are looking for mistakes where there's none because they don't want to cover and i'm glad they showed their true colours at the beginning of my subscribtion with them. What i want currently is for them to cancel the policy and i will shop around.