Horrible service

I will never forget such a bad service and attitude from Vongani Mahundla of BUDGET INSURANCE. I submitted my claim on the morning of 10th Decemeber 2024 i gave all the information the incident and was told to expect a call on the 11th. Late afternoon on the 11th i followed up as i had not received any call and was referred to Vongani Mahundla the guy was fed up from start to finish telling me that a call was scheduled for the following day and basically implying that i was lying when i had told him that i was told to expect a call that day.

Vongani promised to send an email to me that day. The guy did not send any email until the end of the following day and when i called the call centre i was told that there's a call scheduled for that day but there was never any call nor email.

I had not received any call from this guy nor email to update me on my claim and anytime a called i would be told that he supposed to a call me. Not even once has this guy ever called me.

To top it all when my claim was eventually paid i was paid short no explanation none whatsoever!!