Horrible Service

I've had the most horrible experience with budget insurance. Yesterday 9/05/2023 I took my car for repairs and immediately requested a car hire. They told me they have sent the email to the car hire company but, I did not receive any communication from them. I kept on phoning budget for the most part of yesterday until they gave me a reference number to take to the Airport to get the car. I get to the car hire company only to find that they gave me the old reference number.

I phoned Budget again to inform them what the car hire is saying. I did not get any joy until I decided to sort myself out by calling an Uber to take me home, which charged me R300 . Otherwise I was gonna sleep at the Airport with no car.

Fastfoward to this morning 10/05/2023, I get a call from the car hire and they offer me a manual car, I tell them I requested an automatic. They tell me call my insurance and amend the booking, which I did.

The car hire called me again and say I can only get the car tomorrow 11/05/2023. This is such an inconvenience on my part as I'm stuck without a car since yesterday. I need to get to work.

Budget Insurance, please get an automatic car from an alternative car hire in Pietermaritzburg.