Horrible online self service

I regret moving to this joke of an insurance. To say I'm frustrated is an understatement. 1st they told me i have an option to do car inspection online or to go to the nearest glass fit. The online option is just a joke, doesn't scan i ended up opting for the glassfit option which they asked if i have WhatsApp and sent me a link to follow instructions i did that until i was done with the inspection and they told me thats all. No one said anything about me sending the inspection to budget until yesterday when i called to update my policy details and learnt that they don't have my inspection, i was advised to send it through the app but the app doesn't have an option to download it, it sends me to a task option which requires that i start the whole process from scratch back to their system that doesn't scan. What was i thinking leaving outsurance? 🥺🥺