HORRIBLE INSURANCE EVER

I was involved in a car accident on 24/12/2015 where a drunk driver smashed into my car. I registered a claim the following Monday (28/12/2015). I was told I will receive regular updates regarding progress on the claim but received none. I then updated my contact information countless times so that I'm easily reachable. I have not received even a phone call from the so called claims consultant assigned to my case. Instead I found myself having to call the department frequently even from my cell phone just to get an update. My car was assessed on 05/01/2016 and in my experience with other insurance companies, the claim should have long been finalised. They offer maximum of 15 days car hire and yet cannot finalise a claim of R36 000 within a reasonable period. I am now stuck with additional costs of keeping the car in order to be mobile. My premiums are up to date and yet you give mediocre service to your clients. I will gladly pay whatever premium with Miway because they have competent staff and they understand what customer service is. You are the worst, most horrible insurer to exist and I will make sure nobody in my circle takes cover with you.