Horrible Horrible service...Stay away. we waited for towing for 12 hours!!! & No help after all

Budget is the worst insurance company...to me it not a company at all...Its just a ****!!!Please stay away. I had a break down in Ventersdorp at 8am in the morning and we called them to assist with road side assistance. No one seemed to know the procedure. We wanted them to tow the truck to the nearest dealership which was in Johannesburg. We did not mind paying the towing company the extra 70km to Jhb and we notified them. we only got approval of this claim at 2pm from the the time we requested towing services at 8am. The towing truck only arrived at 8pm after 12 hours of waiting. the towing company then gave orders that they are supposed to take the truck to their yard which is what was not agreed. We tried to call the 24 hour number and noone could answer the calls. the unprofessional towing company then had to demand R11 000 from us to tow the truck to Johannesburg.. We were stranded and useless after waiting for 12 hours and they threatened to leave us on the road if we don't decide to pay them the money in cash. They towed our truck to Johannesburg and we payed them the R11 000 in cash. We asked for a cash receipt from the towing company and they refused to give us a cash receipt. This was the most Horrible service we have ever received from an insurance company. Its more of a **** than a service. Budget cant assist with just towing a vehicle. They just left us for dead.