Horrible Experience

I am very annoyed by Budget. I submitted a claim and even before the claim was approved, I explicitly asked that they find a different repairer other than RenewIT (because I’ve had a horrible experience with them before). A week later, I receive communication that my claim was approved and RenewIt was assigned as the repairer?! I told them no, I’m not taking my car to Renew It as clearly requested a week earlier. The next day, I get another message that RenewIt will do the repairs???!!! WHY?! What was not clear about my TWO separate requests? I already took car hire and I know that when it expires, they will refuse to extend it when this is clearly them delaying the process! This has been the most painful claims process because I’ve had to call every single time to get the updates I was promised I would get on certain days. Get your house in order, Budget