HORRIBLE CUSTOMER SERVICE FROM BUDGET INSURANCE

Really disappointed in how my House & Home Content insurance claim has been handled by Budget Insurance. I submitted my claim on the 12th of Jan 2026, I got a response that my claim will be finalised on the 20th of Jan 2026. On the 20th of Jan 2026, I get a call from Budget Insurance telling me that my claim is not yet finalised due to the claims assessor not being available for 2 days and the supplier has no provided the costing for my ****** items. HOW IS THAT MY PROBLEM AS A CLIENT? WHY WAS THIS NOT COMMUNICATED EARLIER? I am really disappointed in the claims process and communication from Budget and I've started shopping for a new insurance home!!!