********** Horrible ****ty Service

We had an accident in the 30th of October and the claim took more than 2 weeks to approve. We have car hire as we use the vechile for business and by the time the claim was approved we used more than half of the allocated days. We then called and had the car hire extended and in the process they changed the car hire from 30 to 14 days. Then we had to correct /update this. Now a month and a half later our vechile is still not ready the panel beaters are closing and we can now only get our vechile back mid to end Jan. Considering that this is how we/what we use to we make a living its absolute **** service. I just cant put it any nicer. Every time we call it gets 'escalated' to a manager but this so called 'manager' is never ever available to take a call. Now we have to give back the rental and we will only have a vechile again mid to end Jan. The implications is that we wont be able to work and we won't be able to pay our insurance policy or anything else for that matter. I hope that Budget feels happy and content with the fact that they are useless and have absolutely no customer service. Quick to take thousands of rands each month but f-ing slow to do their jobs!!!